Client Questions
At AlAliGems Jewelry, we understand that purchasing meaningful jewelry online is deeply personal. Below, you’ll find answers to some of our most commonly asked questions regarding orders, shipping, sizing, returns, and our one-of-a-kind handcrafted pieces.
If you need further assistance, our team is always happy to help.
________________________________________________________________________________________________
ORDERS & PROCESSING
How do I place an order?
Simply browse our collections, select your desired piece, and add it to your cart. Once ready, proceed to checkout and follow the prompts to securely complete your purchase.
---
Can I cancel my order after placing it?
Order cancellation requests must be submitted within 24 hours of purchase.
After this timeframe, orders may already be in processing, packaging, fraud verification, or shipment preparation and cancellation may no longer be possible.
Approved cancellations are issued solely at the discretion of AlAliGems Jewelry.
Gift cards are non-refundable and cannot be canceled.
---
What is your standard processing time?
Orders are generally processed within 5 business days unless otherwise stated.
Processing times may vary during holidays, sales periods, high-order volume periods, product launches, severe weather conditions, carrier disruptions, or unforeseen operational delays.
Business days do not include weekends or holidays.
Processing time and shipping transit time are separate estimates.
---
Can I update my shipping address after placing an order?
Address update requests must be submitted as quickly as possible.
Because orders may enter processing or shipment preparation shortly after purchase, address changes cannot be guaranteed once an order has been placed.
Customers are responsible for ensuring shipping information is accurate at checkout.
---
Do you offer customization or resizing?
At this time, AlAliGems Jewelry does not offer customization or resizing services.
Please carefully review all product details, specifications, and ring sizing information prior to placing your order.
---
SHIPPING & DELIVERY
Do you ship internationally?
Yes. AlAliGems Jewelry proudly ships worldwide.
International shipping availability may vary depending on destination country and carrier availability.
---
Do you offer free shipping?
Yes. We offer free standard domestic U.S. shipping on eligible orders totaling $75 USD or more before taxes and shipping fees.
---
How are shipping rates calculated?
Shipping rates, available carrier options, and estimated delivery timeframes are automatically calculated and displayed during checkout based on destination, package specifications, and selected shipping method.
---
What shipping carriers do you use?
Available shipping carriers may include USPS, UPS, DHL, and other shipping providers depending on destination and selected shipping method.
Carrier availability may vary by location.
---
Are shipping delivery dates guaranteed?
No. Delivery estimates displayed at checkout are provided by the shipping carrier and are not guaranteed delivery dates.
Transit times may vary due to weather conditions, customs processing, carrier delays, holidays, regional disruptions, or other circumstances outside our control.
---
Who is responsible for customs duties and import taxes?
International customers are fully responsible for all customs duties, import taxes, VAT charges, brokerage fees, tariffs, and country-specific import fees associated with their shipment.
AlAliGems Jewelry does not collect or control customs charges and cannot estimate these fees in advance.
---
What happens if my package is lost, delayed, stolen, or returned to sender?
Once an order has been transferred to the shipping carrier and marked as shipped, responsibility for transit and delivery lies with the carrier.
Customers are encouraged to monitor tracking updates carefully and contact the shipping carrier directly regarding transit-related delivery issues.
Packages returned due to refused delivery, unpaid customs fees, failed delivery attempts, or incorrect shipping information may be subject to additional shipping fees and non-refundable carrier charges.
---
Do you require signature confirmation?
Certain orders may require signature confirmation at the discretion of AlAliGems Jewelry for security and delivery verification purposes.
---
RETURNS & EXCHANGES
What is your return policy?
Eligible return requests must be submitted within 14 calendar days of confirmed delivery.
All returns are subject to inspection and approval solely at the discretion of AlAliGems Jewelry.
Returned items must be unused, unworn, and returned in original condition with all original packaging and included materials.
---
Can I return an item if I changed my mind or no longer want it?
Returns are not accepted based solely on personal preference, buyer’s remorse, change of mind, or subjective dissatisfaction.
Customers are strongly encouraged to carefully review all product photographs, videos, dimensions, ring sizes, descriptions, and policies prior to placing an order.
---
Are there any non-returnable items?
Yes. The following items are final sale and are not eligible for return, refund, exchange, or store credit:
- Tasbih / prayer beads
- Custom-made or personalized items
- Engraved or modified pieces
- Sale, clearance, promotional, discounted, or coupon-applied purchases
- Gift cards
- Items showing signs of wear, damage, resizing, alteration, or misuse
---
Is there a restocking fee?
Yes. All approved non-defective returns are subject to a mandatory 25% restocking fee.
Original shipping charges are non-refundable.
---
How long do I have to report a damaged, incorrect, or missing order?
Claims involving damaged, incorrect, incomplete, or missing items must be reported within 48 hours of confirmed delivery.
Please contact:
Include:
- Your order number
- Clear photographs of the item(s)
- Clear photographs of packaging materials
- A detailed description of the issue
---
Do you offer exchanges?
Exchanges are only permitted for items confirmed by AlAliGems Jewelry to have arrived defective or incorrect.
Exchange requests must be approved prior to returning merchandise.
---
Who is responsible for return shipping costs?
Customers are fully responsible for return shipping costs unless otherwise determined by AlAliGems Jewelry for approved fulfillment-related errors.
---
JEWELRY INFORMATION
Are your gemstones authentic?
Yes. AlAliGems Jewelry specializes in authentic natural gemstones sourced from regions known for their beauty, rarity, craftsmanship, and heritage.
Because natural gemstones are formed by nature, slight variations in color tone, patterning, inclusions, texture, and appearance may naturally occur from piece to piece. These variations contribute to the individuality and authenticity of each stone and are not considered defects.
---
Do you authenticate your gemstones?
We carefully source and represent our gemstones based on supplier sourcing, gemstone knowledge, craftsmanship standards, and product evaluation practices.
Natural gemstones may contain unique inclusions and characteristics that are consistent with authentic natural stone formation.
---
Is your jewelry made with real sterling silver?
Yes. The vast majority of AlAliGems Jewelry pieces are crafted using genuine 925 sterling silver unless otherwise clearly stated within the product listing.
---
Will sterling silver tarnish over time?
Sterling silver may naturally tarnish over time due to exposure to moisture, oils, air, chemicals, humidity, perfumes, and daily wear.
This is a natural characteristic of genuine sterling silver and not considered a defect.
Proper jewelry care and storage can help reduce tarnishing.
---
How should I care for my jewelry?
To help preserve the beauty of your jewelry:
- Avoid exposure to water, perfumes, lotions, chemicals, and harsh cleaning agents
- Store jewelry in a dry environment when not in use
- Avoid excessive moisture and humidity
- Gently polish sterling silver using an appropriate jewelry polishing cloth
Jewelry should be handled with care to help maintain its appearance over time.
---
Are your pieces mass produced?
No. AlAliGems Jewelry focuses on carefully curated, collectible, and meaningful jewelry rather than mass production.
Many pieces are intentionally released in limited quantities or as one-of-a-kind designs.
---
Will my piece look exactly like the photos?
We make every effort to provide detailed and accurate product photography, including multiple images and videos whenever possible.
However, variations in:
- Natural gemstone characteristics
- Lighting conditions
- Photography settings
- Screen brightness
- Mobile device displays
- Monitor calibration
- Handcrafted details
- Visual scale perception
may slightly affect how a piece appears from screen to screen.
These natural and visual variations are not considered defects and do not qualify as “item not as described.”
---
Why do some pieces appear larger in model photos?
Some product images may use AI-assisted model photography for styling and presentation purposes.
Depending on image perspective, screen size, display settings, or visual scaling, certain pieces may appear larger or differently proportioned than their actual physical dimensions.
Customers should carefully review all product photos, videos, ring sizes, measurements, and written descriptions prior to purchase.
---
Do you guarantee metaphysical or spiritual stone properties?
Any traditional, cultural, historical, or spiritual information shared regarding gemstones is provided for informational purposes only and should not be interpreted as medical, psychological, scientific, or guaranteed outcomes.
Individual beliefs and experiences regarding gemstones may vary.
---
RING SIZING
How do I know my ring size?
We strongly recommend using our Ring Size Guide before placing your order.
If you are unsure of your size, visiting a trusted local jeweler for professional sizing is recommended.
---
Do you offer resizing?
At this time, AlAliGems Jewelry does not offer resizing services.
Please carefully confirm your ring size prior to purchasing.
---
ONE-OF-A-KIND PIECES
Will sold-out items be restocked?
Many AlAliGems Jewelry pieces are one-of-a-kind and will not be restocked once sold.
In most cases, we do not reproduce identical sold-out designs because we value the exclusivity, individuality, and collectible nature of each piece.
Rather than mass reproducing previous designs, AlAliGems Jewelry focuses on continuously creating and sourcing new designs and new gemstone pieces.
Select designs may occasionally return in limited quantities; however, availability is never guaranteed.
---
Why are your pieces unique?
AlAliGems Jewelry focuses on meaningful, carefully curated jewelry designed to feel personal, timeless, collectible, and emotionally significant rather than mass produced.
Many pieces are intentionally released in limited quantities or as one-of-a-kind designs.
Part of the philosophy behind AlAliGems Jewelry is preserving the individuality and ownership experience behind each piece once it finds its owner.
________________________________________________________________________________________________
STILL HAVE QUESTIONS?
We’re always happy to assist.
For additional support regarding orders, shipping, products, sizing, or policies, please contact: